Episode 202

202. The Chief of Staff Role with Clara Ma

Get ready to dive deep into the often misunderstood role of a Chief of Staff. Clara expertly debunks common myths surrounding this pivotal position, clarifying how it can significantly elevate your business operations. We explore how to determine if your organization truly needs a Chief of Staff and the key indicators that signal it might be time to make that strategic hire.

Clara shares her insights on the essential traits that make a Chief of Staff not just successful, but invaluable. If you’re considering a transition into this role, you won’t want to miss her practical tips for navigating that journey. For business leaders and HR professionals, Clara offers guidance on how to effectively support and hire Chiefs of Staff, ensuring you find the perfect fit for your team's unique needs.


Join us for this engaging discussion that will empower you to rethink leadership and operational dynamics within your organization. Whether you're a seasoned entrepreneur or just starting your business journey, there's something here for everyone! Tune in and discover how to unleash the full potential of your team.


What you'll hear in this episode:

[0:55] Meet the Expert: Clara Ma

[2:35] Debunking Myths About the Chief of Staff Role

[9:25] Determining Your Business Needs

[17:45] When to Hire a Chief of Staff

[20:50] Key Traits of a Successful Chief of Staff

[23:45] How to Transition into a Chief of Staff Role

[27:15] Supporting and Hiring Chiefs of Staff


Listen to Similar Episodes:

Intentionally Crafting Your Team Operations with Lia Garvin

Crucial Traits for Small Business Hiring Success

Avoid These Common Mistakes When Creating Job Titles


* Check out Ask Chief of Staff askachiefofstaff.com

* Connect with Clara on LinkedIn https://www.linkedin.com/in/clarama


* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

About the Podcast

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About your host

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Jackie Koch

Hey, I’m Jackie Koch. I have over 15 years of experience prospecting talent and building teams for Fortune 500 companies, startups and small businesses in all types of industries.  Technically, I have an MBA from Concordia University, although I’d argue I learned more about growing and scaling a modern business over the last 5 years in the LA tech start up scene. There I built out recruiting and People Operations teams for high growth tech start ups. I love entrepreneurs and being one at heart, I started my own business during the pandemic. I’m the founder and CEO of People Principles where I help founders scale through fractional recruiting and people operations services.