Episode 126

126. Intentionally Crafting Your Team Operations with Lia Garvin

We've got Lia Garvin with us today, a seasoned team operations consultant. Lia's impressive portfolio includes collaborations with industry giants like Google, Microsoft, Apple, and Bank of America. She's here to uncover the essential aspects of team operations that drive business success.

First, we explore the challenges of team operations and workplace communication. We stress the need to simplify processes and enhance collaboration. While HR can help, it's not always the ideal solution for resolving team issues. Instead, we discuss the value of assessing team dynamics through operational management.

Efficiency and productivity are in the spotlight as we uncover common team challenges such as clarity and accountability. Lia underscores the importance of aligning expectations, priorities, and performance to drive growth and employee satisfaction.

We're also diving into how investing in operations (ops) early can help avert future problems like employee turnover. For larger teams, creating an ops playbook streamlines task delegation, expectations, and onboarding. We emphasize the significance of setting expectations before delivering feedback, making conversations more straightforward and productive. Tune in to find out how to improve your team operations and workplace communication today!

What you'll hear in this episode:

[2:55] Lia Garvin's background in team operations

[4:20] HR is not responsible for how a team works together, operations is

[6:30] Six areas to look at to assess if your team is working together well

[10:05] Importance of connecting the dots between priorities, expectations and performance

[11:45] When to invest in operations

[16:45] Crosstraining in operations

[18:40] Recommended tools and systems

[22:20] Lia's life hack for delivering feedback

[24:35] How to get the Ops Playbook

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