Episode 198

198. Executive Assistants: How to Effectively Hire and Onboard Yours to Lighten Your Load with Michelle Penczak

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If you’ve ever felt overwhelmed by your to-do list or struggled with effective delegation, you’re not alone, and this conversation is just for you! Today, I have the pleasure of chatting with Michelle Penczak, an expert in hiring assistants with a wealth of knowledge to share. We’ll dive into the vital importance of hiring an assistant and how the right support can truly elevate your productivity and enhance your overall peace of mind. Michelle will help us understand why having an assistant isn’t just a luxury—it’s a game changer for anyone looking to maximize their potential.


Throughout our discussion, Michelle shares her personal journey in the world of hiring and management, providing practical onboarding and delegation tips that can help you make the most of your new hires. We’ll also explore her company, Squared Away, where she reveals inspiring success stories from clients who have transformed their businesses with the right help. As a military spouse, Michelle has faced unique challenges that have shaped her entrepreneurial spirit, and she’ll discuss how those experiences influenced her decision to launch Squared Away. You’ll be fascinated by how she scaled her business from just one assistant to an impressive team of 425, showcasing the power of effective hiring and support.


What you'll hear in this episode:

[4:00] When to Hire an Assistant

[5:45] Onboarding and Delegation Tips

[12:50] Squared Away: Services and Success Stories

[16:25] Overcoming Challenges as a Military Spouse

[19:45] Scaling the Business: From One Assistant to 425

[21:05] Hiring the Right Assistants: Key Qualities and Processes

[24:35] Client Relationships and Effective Delegation


Learn more about Squared Away https://www.gosquaredaway.com/

Connect with Michelle on Twitter @michellepencz

Connect with Michelle on IG @cmpencz


* Connect with me on LinkedIn https://www.linkedin.com/in/jackiemkoch/

* Find more information on my website peopleprinciples.co

About the Podcast

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About your host

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Jackie Koch

Hey, I’m Jackie Koch. I have over 15 years of experience prospecting talent and building teams for Fortune 500 companies, startups and small businesses in all types of industries.  Technically, I have an MBA from Concordia University, although I’d argue I learned more about growing and scaling a modern business over the last 5 years in the LA tech start up scene. There I built out recruiting and People Operations teams for high growth tech start ups. I love entrepreneurs and being one at heart, I started my own business during the pandemic. I’m the founder and CEO of People Principles where I help founders scale through fractional recruiting and people operations services.